Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you submit a request or appointment booking through our website:

• Contact Information: First and last name, email address, and mobile/landline phone number.
• Project Information: Service type requested, project address or zip code, and a brief description of the work.
• Appointment Details: Preferred date, time window, and time zone.
• Communications: Messages, notes, and correspondence you send us by phone, text, email, or through our website.

2. Mobile Information & SMS Communications

When you provide your mobile phone number to us, you consent to receive service-related text (SMS) messages and/or phone calls from Vigil Remodel LLC at the number you provided. These communications may include appointment reminders, scheduling confirmations, follow-ups regarding your estimate or project, and similar transactional messages.

• Message and data rates may apply. Message frequency varies based on your interactions with us.
• You may opt out of SMS messaging at any time by replying STOP to any message you receive from us.
• For help, reply HELP or contact us directly using the information above.
• We will not sell, rent, or share your mobile number with third parties for marketing purposes.

We are not responsible for any messaging fees charged by your mobile carrier. By providing your phone number, you confirm that you are the account holder or have authorization to use the number provided.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your free in-home estimate or service appointment.
• Communicate with you about your project, quote, or service request.
• Provide customer support and respond to your inquiries.
• Maintain records of our business interactions and project history.
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With third-party platforms that help us operate our website, calendar booking, scheduling, and customer communications (such as appointment and messaging tools). These providers are contractually obligated to protect your information.
• Legal Compliance: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Project and contact records may be retained to support ongoing warranty and follow-up service.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request in accordance with applicable law.

8. Children's Privacy

Our website and services are intended for individuals seeking home remodeling and handyman services. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media or review platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Vigil Remodel LLC
• Attn: Leonard Vigil
• Colorado Springs, CO (80923)
• Phone: 719-360-5603
• Email: LeonardVigil182@gmail.com
• Hours: Monday - Friday: 8:00 AM - 5:00 PM